We read every message
Contact mixvid Support
Questions about your AI companion, feedback, partnerships or press — drop us a line. The mixvid team is small, attentive and replies fast.
Support information
We answer every email at support@mixvid-ai.com. Average response time is under one business day.
What we already answered a lot
- How private chats actually work
- How to cancel or downgrade Premium
- How to reset a companion's memory
- How customization changes are saved
Thank you for your feedback
Roughly 60% of mixvid features came directly from user suggestions. Keep them coming — proposals for new personalities, customization options, voice styles or interaction modes are always read by the team.
Quick FAQ
How fast does mixvid support reply?
Most messages are answered within 24 hours on weekdays.
Can I request a new companion personality?
Yes — feature requests directly shape the mixvid roadmap.
How do I delete my mixvid account?
Email us from your registered address and we will process the deletion within 72 hours.